Refund Policy

Every product is carefully inspected before it leaves our warehouse. If something isn't right, we're here to make it right — quickly and without fuss.

14 days

Return window from date of delivery

14 days

To post it back once you've told us

5–10 days

For refund to appear in your account

48 hrs

To report damaged or incorrect items

Eligibility Criteria

To keep returns straightforward, we ask that your item is:

In its original condition, with all accessories included
Returned in its original packaging wherever possible
Accompanied by your order number or proof of purchase

You are welcome to unpack an item and check it works, exactly as you would in a shop. If it comes back damaged or showing more handling than that, we may reduce your refund to reflect the loss in value. This does not affect your statutory rights.

Non-Returnable Items

Opened or used edible salt (fine or coarse), soap bars, or water softener tablets, for hygiene reasons
Gift cards

These are the only exceptions, and only once opened or used — unopened, they can still be returned. Everything else in our range can be returned within 14 days.

Exchanges

Wrong item sent by us

We cover all return and exchange shipping costs. No hassle, no cost to you whatsoever.

Change of preference

Exchanges welcome for a different size or weight. Return shipping is free here too — subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged, cracked, or incorrect — contact us within 48 hours of delivery with your order number and a clear photo of the issue.

We'll arrange a free replacement or full refund with no return shipping required on your end. Email: hi@himalayansaltshop.co.uk

Return Shipping

Return shipping is free on every eligible return, whatever the reason — faulty, incorrect, or simply changed your mind. We'll send a prepaid return label or arrange collection once your return is approved.

Please do not send items back without contacting us first. Unsolicited returns will not be accepted.

Refunds

Approved refunds are processed to your original payment method
Allow 5–10 business days for your bank or card provider to post the credit
Original shipping costs are non-refundable unless the return is due to our error